I love what this woman talks about. Here she is talking about Leadership and Capabilities. Check it out.

Customer Satisfaction is what really tells you where a business is going.
If this video doesn't play well for you go directly to the source.

http://ecorner.stanford.edu/authorMaterialInfo.html?mid=1719

There are 5 other videos that are all worth watching on that Stanford University page.



How do you show up as a Leader in your own life?